Distance Selling and Online Pharmacy Insurance
Specialist insurance for Distance Selling and Online Pharmacies that have unique business risks
Business Insurance | Pharmacy Insurance
Insurance Solutions for Distance Selling & Online Pharmacies
Operating a distance selling pharmacy (DSP) or an online pharmacy brings its own risks, from legal compliance to operational to technological risk and regulatory change – and that’s not to mention, depending on your model the risk of remote advice and prescribing.
At Jensten Insurance, we’ve tailored insurance packages to support remote pharmacy models, ensuring your business remains protected and compliant.
With that, comes the benefit of knowing you have scalable, and specialist cover that safeguards every aspect of your operations.
Our knowledge of the sector means we understand what is important to you:
- Value: Insurance Policies that provide the appropriate cover that you need and a competitve price.
- Knowledge: Our specialist team know that you are guide by the GPhC and MHRA, and we can work with you to ensure proper governance, so you are not increasing your liability exposures, without cover being in place
- Scalable: As your business grows or new services are being offered, our pharmacy team can tailor an insurance programme that has the right covers arranged when you need them.
- Centralised Claims Support: Access our in-house claims team and dedicated Pharmacy Claims Advocate to help manage incidents across locations, backed by fast and qualified support.
Trusted Advisor
Every Step Of The Way
Distance selling and online pharmacy solutions
We’ll work with you to understand your business and operations, and advise on the appropriate covers you need.
Summary of Distance Selling & Online pharmacy insurance cover:
Having pharmacy professional indemnity insurance, otherwise known as pharmacy indemnity insurance or medical malpractice, in place as a pharmacy will protect you and your staff and engagees (such as locums) against financial loss in the event of a negligent act or omission that causes harm or injury to a patient.
Benefits of Professional Indemnity (Pharmacy Indemnity Insurance)
- Limit of £10m aggregate
- Cover for all employees and engages (locums)
- Retroactive cover
- Covid & Flu Vaccinations
- Pharmacy First
- Legal Helpline of trained qualified person
- GPHC Investigation costs and expenses up to £50,000
- Legal Expenses cover £100,000
- FREE Run Off Cover for 36 months
- Claims Manager Advocate with 12+ years experience in pharmacy
- A+ Rated Insurer
- Nil Excess
- All PGD's (excluding weight loss)
Whether you’re a large multi-location or small rural/local pharmacy, you are not immune to cyber threats. Given the volume of personally identifiable data you store, you’re either always preparing for a cyber threat by implementing IT Security features or planning to implement features to stop them.
Many people acknowledge that cyber events happen but still refuse to believe that they will happen to them, and their business.
One single point of vulnerability in your pharmacy is all it takes for a cybercriminal to access your network, log in to a device or the tools you use, or trick you or a staff member into sending them money.
Cyber Insurance can help. While we’ll tailor your Cyber Insurance policy to your needs, common protections include:
- Data loss.
- Extortion claims.
- Network damage and rebuild costs
- Business interruption.
- Legal fees.
- Added value services, including firewall protection, anti-virus software and monitoring software.
Commercial Shop Insurance including Employers’ Liability Insurance, which includes:
- Employers Liability Limit of 10m each and every occurrence Business
- Business Interruption £1m standard
- Seasonal increase – stock sum insured increased by 25% for the months of September, October, November and December
- Tenants Improvements cover (with the first £7000 included free of charge)
- £5000 refrigerated goods (per location)
- Money on premises up to £4,000 during business hours or in a locked safe
- Crisis containment cover
- A rated Insurer
Management Liability Insurance
Management Liability Insurance is typically created using three policy types:
Directors’ & Officers’ Insurance
This cover protects your directors, officers, general managers, and LLP partners from claims arising out of alleged wrongful acts, such as breach of duty of care, breach of trust, negligent errors, or health and safety failure. Even though the claims may relate to the company they work for, investors, regulators, employees, or the public, they may result in loss of assets, such as cars and houses, if legal fees or fines are due for payment.
Corporate Legal Liability
A company is recognised as a separate entity from its owners and managers. This means that the company can be held accountable for various legal obligations and face claims independently of its stakeholders.
This protection covers various liabilities such as mismanagement, corporate identity crime, health and safety breaches, discrimination, or unfair dismissal.
Employment Practices Liability Insurance
Your employees are becoming more aware of their rights, especially as workplace law evolves. Workplace law strengthens employee rights and expands protections against various forms of discrimination, victimisation, unfair dismissal, or harassment.
Employment Practices Liability helps you manage the risk and protects you, your directors, and the business against financial loss from claims made by your employees for employment practice violations.
We’ve partnered with our Employee Benefits team to provide pharmacies which can arrange a comprehensive suite of employee health and protection products designed to protect, reward, and ensure the well-being of your team.
Available covers
Protection Insurances – Key Person Insurance, Shareholder / Partnership Protection, Relevant Life, and Income Protection.
Health – Private Medical Insurance (PMI), Healthcare Cash Plans, Dental Insurance, and International PMI.
Group Risk – Group Life Assurance (Death in Service), Group Income Protection, and Group Critical Illness
Elevate your pharmacy’s employee benefits with a bespoke health and protection package that aligns with your values and supports your team’s needs.
Legal Claims Services
Our Legal Claims partner, ARAG, provides pharmacies with legal advice, addressing key risks in operating a retail pharmacy business. Below is a summary of the legal services:
Legal Defence
Employment:
Regulatory Matters:
Coroner’s Inquest:
Debt and Contract:
Compliance:
Cover for Employment Restrictive Covenants
Tax and Property Disputes
Access to a Legal/Tax Advice Line, Counselling Line
Online legal document/templates for business support, enhancing operational efficiency and compliance.
Please speak to us for more information on what is provided in each of these services.
Supporting Your Industry
Claims examples
We have built our experience over 10+ years, where our team predominately delivers pharmacy insurance solutions and claims management support to ensure pharmacies are able to work in their local communities.
Examples where we and insurance have been there for pharmacies
Errors or Omissions
in prescription interpretation, wrong dosage, strength or form given
Clinical Advisory
during routine telehealth services
Business Interruption
Legal Support
Questions?
Ready to protect your scale-up with insurance that matches your ambition? Contact us today to start a conversation. Let’s build a insurance roadmap that powers your growth and reflects your values.
Our Pharmacy Insurance
Independent and high street pharmacies are at the heart of their communities. Dedicated to providing a health service by offering trusted advice, essential prescriptions, and personal service.
Our Pharmacy team at Jensten work with over 4,000 pharmacies around the UK, from the larger franchises to the many smaller independent high street pharmacies.
We understand that as a pharmacy owner, your business is more than just a shop; it’s a professional healthcare service which is essential to the people, and a responsibility you take seriously. We also understand the pressure pharmacies are under, with greater expectation for more services placed upon you, whilst funding remains limited.
At Jensten, we understand that managing insurance policies across multiple pharmacy location, whether as part of a regional chain, franchise group, or national brand, comes with unique challenges.
You need consistent, scalable, and specialist cover that safeguards every aspect of your operations, with the comfort of less burdensome administration thoughout the year.
Building on our experience of serving over 4,000 pharmacies—including the UK’s largest independent groups, we can design and arrange insurance programmes designed specifically for multi-location pharmacy businesses. With one clear, streamlined insurance solution, you gain efficiency without compromising on protection.
What Our Clients Say...
How we make it possible
We listen, we understand and we advise.
As one of the UK’s fastest growing insurance brokers, Jensten Insurance Brokers, is an award-winning broker with specialist advisers across multiple classes of insurance cover and sectors. Our track record of delivering for clients makes us a leading choice.
We also strive to be an employer of choice, giving our clients access to passionate, talented advisers, and our people an enjoyable and rewarding career.
Pharmacy Insurance FAQs
This is one of the more complex insurance areas, so to help you get the protection you need, here is our Insurance for Distance Selling & Online Services frequently asked questions. We hope they will help, but if you’d like some independent advice, please call us on 0190 344 4951, and the team will be happy to help.
This will differ for each business, and you should speak to our team so that can advise you correctly. However, at a high level, there are two categories of insurance cover we recommend you look for.
The first category is to cover the pharmacy services you provide and the dispensing of medication; insurance cover for that can include professional indemnity and medical malpractice. The second is the cover for the business operations, including property, employers liability, Business Interruption, Cyber and Data Insurance, management liability.
These lists are not exhaustive and you should speak to our team to get a full review of your insurance requirements.
Talk to our specialists
FAQs
Get the answers to frequently asked questions.