Pharmacy Insurance
Specialist pharmacy insurance cover for Professional Indemnity Insurance, buildings, contents, and business risks. We know pharmacies.
Business Insurance | Pharmacy Insurance
Specialist Pharmacy Insurance Cover
The Jensten Pharmacy team arrange insurance for more than 3,000 pharmacies in the UK. Pay for the insurance you need, and we know what that is because we know pharmacies.
For over 10 years, we have been delivering insurance for pharmacies across the UK. In that time, our team has worked with some of the largest independent pharmacy groups, as well as the local high street pharmacy, all of whom provide the important local services our communities need.
Our knowledge of the sector means we understand what is important to you:
- Value: Insurance Policies that provide the appropriate cover that you need and a competitve price.
- Easy: Our specialist team can save you time when arranging your insurance.
- Claims: Our in-house claims team are on hand to support you through notifications and claims.
Trusted Advisor
Every Step Of The Way
Proactive Risk Management
Jensten Pharmacy team arranges insurance for thousands of pharmacies; from professional indemnity, Shop Insurance, legal cover, property protection, Fleet and more.
As the pharmacy sector evolves (i.e. Pharmacy First, new treatments, new services), our team are there to work with you to are all covered – with the bespoke service you need.
Professional Indemnity (Pharmacy Indemnity Insurance)
Having pharmacy professional indemnity insurance, otherwise known as pharmacy indemnity insurance or medical malpractice, in place as a pharmacy will protect you and your staff and engagees (such as locums) against financial loss in the event of a negligent act or omission that causes harm or injury to a patient.
Cover features
- Limit of £10m aggregate
- Cover for all employees and engages (locums)
- Retroactive cover
- Covid & Flu Vaccinations
- Pharmacy First
- Legal Helpline of trained qualified person
- GPHC Investigation costs and expenses up to £50,000
- Legal Expenses cover £100,000
- FREE Run Off Cover for 36 months
- Claims Manager Advocate with 12+ years experience in pharmacy
- A+ Rated Insurer
- Nil Excess
- All PGD's (excluding weight loss)
Commercial Shop Insurance including Employers’ Liability Insurance, which includes:
- Employers Liability Limit of 10m each and every occurrence Business
- Business Interruption £1m standard
- Seasonal increase – stock sum insured increased by 25% for the months of September, October, November and December
- Tenants Improvements cover (with the first £7000 included free of charge)
- £5000 refrigerated goods (per location)
- Money on premises up to £4,000 during business hours or in a locked safe
- Crisis containment cover
- A rated Insurer
Fleet insurance quotes available for Pharmacies
Here are just some of the potential benefits we can offer:
- All vehicles to be insured for “any authorised driver”. Terms and conditions will apply.
- Save money by insuring multiple vehicles on a single policy.
- Save time by having all your vehicles on one policy means you only have one policy to administer.
- Enjoy greater flexibility by adding or removing vehicles and/or drivers as you need to.
- Help should you need to make a claim.
- Breakdown cover is also available.
Management Liability Insurance
Management Liability Insurance is typically created using three policy types:
Directors’ & Officers’ Insurance
This cover protects your directors, officers, general managers, and LLP partners from claims arising out of alleged wrongful acts, such as breach of duty of care, breach of trust, negligent errors, or health and safety failure. Even though the claims may relate to the company they work for, investors, regulators, employees, or the public, they may result in loss of assets, such as cars and houses, if legal fees or fines are due for payment.
Corporate Legal Liability
A company is recognised as a separate entity from its owners and managers. This means that the company can be held accountable for various legal obligations and face claims independently of its stakeholders.
This protection covers various liabilities such as mismanagement, corporate identity crime, health and safety breaches, discrimination, or unfair dismissal.
Employment Practices Liability Insurance
Your employees are becoming more aware of their rights, especially as workplace law evolves. Workplace law strengthens employee rights and expands protections against various forms of discrimination, victimisation, unfair dismissal, or harassment.
Employment Practices Liability helps you manage the risk and protects you, your directors, and the business against financial loss from claims made by your employees for employment practice violations.
Cyber Insurance
Whether you’re a large multi-location or small rural/local pharmacy, you are not immune to cyber threats. Given the volume of personally identifiable data you store, you’re either always preparing for a cyber threat by implementing IT Security features or planning to implement features to stop them.
Many people acknowledge that cyber events happen but still refuse to believe that they will happen to them, and their business.
One single point of vulnerability in your pharmacy is all it takes for a cybercriminal to access your network, log in to a device or the tools you use, or trick you or a staff member into sending them money.
Cyber Insurance can help. While we’ll tailor your Cyber Insurance policy to your needs, common protections include:
- Data loss.
- Extortion claims.
- Network damage and rebuild costs
- Business interruption.
- Legal fees.
- Added value services, including firewall protection, anti-virus software and monitoring software.
Health and Protection
We’ve partnered with our Employee Benefits team to provide pharmacies which can arrange a comprehensive suite of employee health and protection products designed to protect, reward, and ensure the well-being of your team.
Available covers
Protection Insurances – Key Person Insurance, Shareholder / Partnership Protection, Relevant Life, and Income Protection.
Health – Private Medical Insurance (PMI), Healthcare Cash Plans, Dental Insurance, and International PMI.
Group Risk – Group Life Assurance (Death in Service), Group Income Protection, and Group Critical Illness
Elevate your pharmacy’s employee benefits with a bespoke health and protection package that aligns with your values and supports your team’s needs.
Legal Claims Services
Our Legal Claims partner, ARAG, provides pharmacies with legal advice, addressing key risks in operating a retail pharmacy business. Below is a summary of the legal services:
Legal Defence
Employment:
Regulatory Matters:
Coroner’s Inquest:
Debt and Contract:
Compliance:
Cover for Employment Restrictive Covenants
Tax and Property Disputes
Access to a Legal/Tax Advice Line, Counselling Line
Online legal document/templates for business support, enhancing operational efficiency and compliance.
Please speak to us for more information on what is provided in each of these services.
Supporting Your Industry
Industry Expertise
We have built our experience over 10+ years, where our team delivers pharmacy insurance solutions and claims management support to ensure pharmacies are able to work in their local communities.
We specialise in offering tailored solutions for:
Questions?
Ready to protect your scale-up with insurance that matches your ambition? Contact us today to start a conversation. Let’s build a insurance roadmap that powers your growth and reflects your values.
Our Team Of
Pharmacy Specialists
Our Pharmacy Insurance
Independent and high street pharmacies are at the heart of their communities. Dedicated to providing a health service by offering trusted advice, essential prescriptions, and personal service.
Our Pharmacy team at Jensten work with over 4,000 pharmacies around the UK, from the larger franchises to the many smaller independent high street pharmacies.
We understand that as a pharmacy owner, your business is more than just a shop; it’s a professional healthcare service which is essential to the people, and a responsibility you take seriously. We also understand the pressure pharmacies are under, with greater expectation for more services placed upon you, whilst funding remains limited.
Operating a distance selling pharmacy (DSP) or an online pharmacy brings its own risks, from legal compliance to operational to technological risk and regulatory change – and that’s not to mention, depending on your model the risk of remote advice and prescribing.
At Jensten Insurance, we’ve tailored insurance packages to support remote pharmacy models, ensuring your business remains protected and compliant.
With that, comes the benefit of knowing you have scalable, and specialist cover that safeguards every aspect of your operations.
At Jensten, we understand that managing insurance policies across multiple pharmacy location, whether as part of a regional chain, franchise group, or national brand, comes with unique challenges.
You need consistent, scalable, and specialist cover that safeguards every aspect of your operations, with the comfort of less burdensome administration thoughout the year.
Building on our experience of serving over 4,000 pharmacies—including the UK’s largest independent groups, we can design and arrange insurance programmes designed specifically for multi-location pharmacy businesses. With one clear, streamlined insurance solution, you gain efficiency without compromising on protection.
What Our Clients Say...
How we make it possible
We listen, we understand and we advise.
As one of the UK’s fastest growing insurance brokers, Jensten Insurance Brokers, is an award-winning broker with specialist advisers across multiple classes of insurance cover and sectors. Our track record of delivering for clients makes us a leading choice.
We also strive to be an employer of choice, giving our clients access to passionate, talented advisers, and our people an enjoyable and rewarding career.
Pharmacy Insurance FAQs
This is one of the more complex insurance areas, so to help you get the protection you need, here is our Insurance for Financial Services Businesses frequently asked questions. We hope they will help, but if you’d like some independent advice, please call us on 0190 344 4951, and the team will be happy to help.
You are required to hold Pharmacy Professional Indemnity Insurance, which is a policy to protect you against claims by patients who have suffered loss or damage due to your medical negligence.
Other insurance covers that you should consider adding to your insurance policy are:
- Commercial Shop Insurance – which can provide cover for your contents and includes
- Employers Liability insurance
- Fleet Insurance – if you have two or more cars, vans or a mix of both.
- Management Liability insurance – which provides cover for the business entity and its Directors should claims be made against you.
- Cyber Insurance – which provides cover for your pharmacy in the event of a cyber-attack.
Yes. Pharmacy Indemnity Insurance is a legal requirement Under article 32 of the Pharmacy Order 2010, “you must have appropriate indemnity cover”. If you’re negligent and someone comes to harm, they’ll receive the compensation and legal costs they’re entitled to.
Choosing suitable Pharmacy Indemnity Insurance cover “Your indemnity” arrangement may be:
- an insurance policy
- organised by your employer
through a professional body, trade union or defence organisation - a combination of the above
- You must make sure that your pharmacy indemnity arrangements provide suitable cover. It needs to be appropriate to the nature and extent of the risks involved in your practice, so enough compensation will be paid if a successful claim is made against you.
Pharmacy Indemnity Insurance, also known as Pharmacy Professional Indemnity, is designed to protect pharmacists and pharmacy owners from claims, investigations, and subsequent proceedings filed by patients or other third parties who allege harm or loss as a consequence of an improper service, product, advice, or counsel you have provided them with.
Simply put, it covers claims arising from your conduct and duty of care, such as a dispensing error.
Pharmacy Indemnity Insurance is still applicable for any products or advice you provide for customers, clients, or others, even if this is provided for free, as you could still be liable for claims for incorrect advice.
The two main policies we offer for pharmacies are designed to protect you and give peace of mind by defending you and your business against unexpected mishaps – everything from damage to your premises and injuries to staff or customers, to claims made against any advice you give and prescriptions you fulfil.
It can help you to get back up and running quickly if your pharmacy premises are damaged or even destroyed by a serious incident like fire or flood ‒ and even help replace any income you lose out on while getting everything back to normal.
Run-off cover is important, as once your pharmacy is sold, or you have retired a claim could come in for up to three years since you have dispensed the item or 18 years for a child. Because the effects of mistakes can take time to manifest in patients, run-off cover is required as it provides a special professional indemnity policy that provides cover related to services provided when the business was in operation.
Talk to our specialists
FAQs
Get the answers to frequently asked questions.