Travel Agent Insurance | Business Insurance For Travel Agents
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Travel Agent Insurance

We can provide cost-effective Liability Insurance for Agents who are also acting as principals. This includes liability arising out of the actions of suppliers such as hotels which may now be your responsibility.

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What is Travel Agent Insurance?

Travel agents share many similar risk exposures to Tour Operators and require similar covers in many cases.

The liability risk for Travel Agents is generally slightly more contingent than that of a Tour Operator but Agents do need to carefully consider the impact of the Package Travel Regulations 2018 to ensure that they have appropriate cover in place to meet their exposure to risk.

Travel Risk Professionals can advise on what insurance covers should be considered to provide the best protection.

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What does Travel Agent Insurance cover?

24/7 Tour Operator Crisis Response & Brand Protection

Crisis Response and Brand Protection is an insurance as a service, that provides access to specialist teams and people if your clients are caught up in events such as kidnap and terrorism and need support getting to safety.

Business Travel and Personal Accident Insurance

Business travel and personal accident insurance can cover unexpected travel expenses, business equipment and medical expenses if you or an employee are permanently injured or killed in an accident.

Cyber Insurance

A cyber insurance policy helps pay for financial losses they may incur in the event of a cyberattack or data breach. It can cover costs related to the remediation process, such as paying for the investigation, crisis communication, legal services, and refunds to customers.

Directors’ and Officers’ Insurance

D&O insurance reimburses the defense costs incurred by board members, managers, and employees in defending against claims made by shareholders or third parties for alleged wrongdoing. D&O insurance also covers monetary damages, settlements, and awards resulting from such claims.

Public liability insurance

If a member of the public is injured or their property damaged while on your premises, you can be held liable. Public liability insurance will protect you financially should you be sued for damages.

Tour Operator Liability

Tour operator insurance, or tour operator liability insurance as it is also known, is the name given to the package of protection that can include public liability insurance, employers’ liability, product liability insurance, and professional indemnity insurance.

Why use Jensten


A specialist team dedicated to our Travel Industry Clients


We are the trusted broker for 1,000+ Clients


Tailored insurance to the needs of your business

Talk to the experts

Our team of UK-based insurance experts are here to help, Monday – Friday, 9am – 5pm.


Contact us on our website whenever suits you

Call our insurance experts during office hours (calls are charged at a local rate)


Find answers to common insurance questions

Who we work with?

We work with small start-ups through to nationally-recognised brands. Because of this, our innovative approach to all types of travel and tour operators enables us to provide a first-class service in a crisis which is when you need us most.

We provide a wide range of Travel Agent & Tour Operator Insurances from Professional Liability through to 24/7 Crisis Response. Our team boasts a wealth of experience, and we have our own in-house Liability scheme backed by leading Underwriters. Following the revision to the Package Travel Regulations in 2018, many companies who traditionally always viewed themselves as travel agents, either in full or in part, became tour operators or principals overnight.

Whilst the revised regulations were laudable from a consumer protection perspective, it did mean that some Travel Agents had immediately incurred more liability exposure than before. In the past, many travel agents have looked at their exposure to risk and gone down the Professional Indemnity and Office Insurance route. There was absolutely nothing wrong with this, but typically it would not provide any protection against package travel bookings made against travel agents for injury, illness or worse.

Our relationships with quality industry professionals.

We have built strong relationships with a large number of quality industry professionals from Lawyers through to Crisis Responders. We have the ability to provide strong, instant responses in the most traumatic events. This includes terrorist acts, which provides clients peace of mind and also enhances their own duty of care to consumers.

In addition to supporting clients, we are also active speakers on the Travel Industry lecture circuit. We regularly provide educational lectures across the country.  Generally, we find that many businesses are misinformed or unaware about what cover they need. A common mistake is that a Tour Operator Insurance policy will be enough to protect their business. Through this network we are able to better understand and help the industry.

We are corporate members of the Institute of Travel & Tourism. We are also Insurance Advisors to the Latin American Tour Association (LATA) and the African Travel & Tourism Association (ATTA).


For some tailored insurance help, please contact the Jensten Motor Trade team today or call them on 0208 298 2100.

Need Travel Agent Insurance?

For comprehensive Travel Agent Insurance

Travel Agent Insurance

Travel Agents therefore should look very closely at the cover they currently have in place to ensure that it protects them from liability assumed as principal in package bookings. A standard office policy provides a broad scope of protection but Travel Agents do need that extra level of protection that our specialist liability products can provide.

Travel Risk Professionals will be more than happy to discuss your exposures to liability risks and how best you can look to protect yourself. When you look at the average cost of even a minor injury claim, this could be the most cost effective 5 minutes ever spent…