Crisis Management Services | Jensten Insurance Brokers
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Crisis Management Services

Operational Threat Protection Services is a dedicated response service that is designed to provide immediate, targeted crisis assistance to UK organisations sending staff overseas or with operational sites abroad.

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What is Operational Threat Protection Services?

OTPS is a dedicated response service that activates following a defined crisis event abroad.  For any UK business, charity, NGO, or not-for-profit organisation who has employees, contractors or operations overseas, this service ensures you have access to 24/7 global support when its needed most.

Depending on the nature of the crisis there are a range of services available for different scenarios.  For example Crisis co-ordinators, Kidnap & ransom negotiators, Liaison with authorities and Government departments, Provision of security personnel, Securement of a safe haven, PR & Media experts and Trauma counselling.

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What does Crisis Management Services cover?

Whilst not an exhaustive list the below is some of the services provided. Full T&Cs are available in the services policy wording.

Crisis Co-ordinators

These professionals are responsible for organising, managing, and responding to crisis situations. They ensure effective communication, planning, and action to minimise harm and restore normality as quickly as possible.

Emergency Message Relay

This is the rapid and reliable transmission of critical information between individuals, organisations, emergency responders, and the public during an emergency or disaster.  Key purposes are to alert personnel, notify the public, relay situational updates, and maintain communication.

PR / Media Experts

They are public relations professionals trained to handle high-pressure situations where an organisation’s reputation, trust, or credibility is at risk, such as; Natural disasters, Data breaches, Accidents, or deaths.

Provision of Security Personnel

The deployment and coordination of trained security staff to ensure safety, order, and protection of people, property, and critical operations during a dangerous event.  They are crucial in a crisis to prevent further harm, control access, support evacuation, and protect emergency workers.

Search & Rescue Expenses & Interpreters

Costs vary, but refer to those incurred during operations that involve locating, assisting, and extracting individuals in danger during a crisis.  Interpreters are vital when responders or officials need to communicate with people who don’t speak the dominant language or are deaf/hard of hearing.

Trauma Counsellors

During a crisis, mental health licensed professionals provide emotional and psychological support to individuals or groups in situations like Natural Disasters, Terrorist attacks or shootings, and Accidents or violence.

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Tailored insurance to the needs of your business

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Our team of UK-based insurance experts are here to help, Monday – Friday, 9am – 5pm.

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Crisis Management Services

Why should you consider this service?

Operational Threat Protection Services should be of interest to any business or organisation that conducts any work outside of the UK, as it provides immediate response and vital assistance where traditional insurance policies may not.

Who is this service for?

This service is aimed at any UK business or organisations (including Charities, NGO’s and Not for Profit Organisations ) that have any operations or send employees or sub-contractors overseas.

What does Operational Threat Protection Services provide?

This product provides a one stop shop immediate global response solution which ensures you and your teams have a 24/7 response service to call upon.  It has been designed to sit alongside additional insurance products which we offer for a broad range of business or entities with any overseas operations or staff working temporarily abroad.